Inside Indigo: The expertise behind your network
Indigo takes a proactive approach to managing modern submarine networks, moving away from the legacy fault-reporting model to continuous network monitoring and analysis. With our Systems Operator Support model, we oversee the entire subsea system end to end, using our 24x7x365 security-aware NOC to keep networks secure and operating with minimum disruption.
Inside Indigo: The expertise behind your network
Indigo takes a proactive approach to managing modern submarine networks, moving away from the legacy fault-reporting model to continuous network monitoring and analysis. With our Systems Operator Support model, we oversee the entire subsea system end to end, using our 24x7x365 security-aware NOC to keep networks secure and operating with minimum disruption.
How it works
1. Monitor
Proactive security and performance monitoring is the key to minimising risk. Our 24x7x365 NOC combines industry-leading tools with expert oversight to keep your network under continuous surveillance. Every potential issue – whether a security threat or performance issue – is identified, analysed and addressed before it impacts your operations.
2. Investigate
We go beyond monitoring by actively detecting and diagnosing anomalies. Our engineers use a combination of fully managed equipment, bespoke software and management systems to troubleshoot and resolve incidents before they become service-affecting. Whether it is a network disruption or a security concern, we protect your cable and secure the data it carries.
3. Manage
Every action we take follows ISO standards and ITIL best practices to make sure incidents are handled safely, efficiently and transparently and in line with SLAs. We have stringent controls across the system operations lifecycle – from onboarding and managing incidents, to change management and service reviews.
4. Report
We track every event and variable across network operations, providing full visibility into incidents through dashboards and detailed reports. This data can help to identify patterns, drive continuous improvement and enhance network performance over time.
1. Monitor
Proactive security and performance monitoring is the key to minimising risk. Our 24x7x365 NOC combines industry-leading tools with expert oversight to keep your network under continuous surveillance. Every potential issue – whether a security threat or performance issue – is identified, analysed and addressed before it impacts your operations.
2. Investigate
We go beyond monitoring by actively detecting and diagnosing anomalies. Our engineers use a combination of fully managed equipment, bespoke software and management systems to troubleshoot and resolve incidents before they become service-affecting. Whether it is a network disruption or a security concern, we protect your cable and secure the data it carries.
3. Manage
Every action we take follows ISO standards and ITIL best practices to make sure incidents are handled safely, efficiently and transparently and in line with SLAs. We have stringent controls across the system operations lifecycle – from onboarding and managing incidents, to change management and service reviews.
4. Report
We track every event and variable across network operations, providing full visibility into incidents through dashboards and detailed reports. This data can help to identify patterns, drive continuous improvement and enhance network performance over time.
Our reach
Global reach and SLAs
We support networks in over 90 countries. With offices across Europe, North America, South America and Asia, we’re always close to where you need us, delivering seamless, reliable service wherever your network operates. Your network never stops, and neither do we. Our flexible SLAs, with response times as fast as 2 hours in key locations, ensure you get the support you need, when and where you need it.
Global reach and SLAs
We support networks in over 90 countries. With offices across Europe, North America, South America and Asia, we’re always close to where you need us, delivering seamless, reliable service wherever your network operates. Your network never stops, and neither do we. Our flexible SLAs, with response times as fast as 2 hours in key locations, ensure you get the support you need, when and where you need it.
Meet some of the team
Bill Marra Regional Director - Americas
Bill has over 20 years of experience driving innovation, strategic growth, and large-scale infrastructure development in the global telecommunications and technology industries. With deep expertise in subsea networks and digital transformation playing a pivotal role in shaping international connectivity and advancing next-generation subsea infrastructure.
• As a key executive at Cinturion he developed the Trans Europe Asia System (TEAS), a cutting-edge subsea and terrestrial network designed to connect India, the Middle East, and Europe.
• At Emerald Networks, leading the planning and execution of the Emerald Express submarine cable system, a 5,200 km high-capacity network linking North America, Ireland, and U.K.
As a recognized expert in subsea networks and digital infrastructure, Bill is a sought-after speaker at major global telecommunications and subsea industry conferences, including but not limited to:
• Submarine Networks World (Singapore) – Panellist on the future of subsea networks, open-access systems, and evolving connectivity demands.
• Capacity Europe & Capacity Middle East – Speaker on cloud-centric connectivity, subsea investments, and digital transformation strategies.
• Pacific Telecommunications Council (PTC) – Presenter on global traffic trends and the intersection of subsea and cloud-based infrastructures.
• Connected World Conference (Saudi Arabia) – Speaker on the TEAS Cable project and its alignment with Saudi Vision 2030.
Joaquim Sousa Marine Principal Subsea Engineer
Joaquim has over 35 years’ experience in Subsea; was Head of Submarine cable Department for ten years; MA of several consortium systems even acting as Chair in some of them.
He is a member of MC and CMG in maintenance agreements and has deep knowledge, in all activities (end to end) related with marine repairs (including shallow waters) and shore end replacements, including spares management as well as experience as rep on board, during laying and repairs.
Joaquim has been a Principal Engineer with Indigo since 2023.
Kevin Foley Principal Technology Architect
Kevin’s role within Indigo is to define and develop our architectural approach to the Data Communications Networks (DCNs) which connect our 24x7 Network Operations Centres (NOCs) to the networks we monitor.
Over the past 40 years, Kevin has designed solutions for more than 40 countries. Whilst In Indigo, he has used that understanding of the global telco market to build relationships with the best connectivity providers available.
Andrew Miller Business Development Director
Andy is our business development leader focused on expanding Subsea System Operator NOC services and driving the growth of our presence across global subsea networks. With deep expertise in system operator services, field engineering, and network operations, Andy collaborates closely with customers to deliver high-performance, resilient NOC solutions.
Andy’s role spans commercial strategy, customer engagement, and service expansion, ensuring Indigo continues to provide best-in-class support for hyperscalers, carriers, and enterprise customers in the ever-evolving Subsea landscape.
Why choose Indigo?
Security at every level
Our NOC safeguards the physical infrastructure, while our SOC protects the data that runs through it – meaning you are always protected against physical and cyber risks.
24x7x365 resilience and support
Our dedicated NOCs operate 24x7x365, continuously monitoring and maintaining both subsea and terrestrial cable systems. We take full responsibility for proactive and reactive incident management, serving as your single point of contact for all network support. We identify common incident trends and underlying causes to prevent incidents from occurring in the future.
Maximise uptime with predictive monitoring
A reactive approach is no longer enough. That’s why we’ve shifted our network management to proactive and predictive. Our Predictive Monitoring tools, combined with deep industry expertise, allow us to detect early warning signs and take remedial actions before any faults occur.
Technical expertise that supports growth
Our Subsea and Terrestrial NOC can perform upgrades and changes to improve service and resolve incidents, as well as updating and changing software/communication tools used by the NOC.
Structured, secure change management
At any point during the customer agreement's life cycle, our robust change management process enables us to identify, implement and communicate any necessary changes.
- We follow ITIL best practices to reduce risks during transitions.
- For specific cable systems, we ensure full compliance with U.S. Government and NSA regulations, including notice periods.
ISO & accreditations
In today’s competitive marketplace, the assurance of quality, safety, and security is not just a luxury—it’s a necessity. Customers are more discerning than ever, seeking partners who can guarantee excellence in every aspect of their operations.
At Indigo, we understand these concerns, and we’re proud to be certified in ISO standards: ISO 9001, ISO 14001 and ISO 45001. These certifications are more than just formalities and achievements; they are integral to addressing the challenges our customers face and ensuring we provide the highest level of service and reliability. They symbolize our commitment to maintaining the highest standards in all aspects of our operations. When you choose Indigo, you choose a partner dedicated to excellence, sustainability, security, and safety.